FAQ

HOW DO I START PLAYING AT LADBROKES SLOTS?

Register: Just click the "Create account" button on the top of any page and fill in the registration form or .

Deposit: Once registered and logged in you can fund your balance by simply clicking on the Banking button at the top of any page.

Register your card or choose any other payment method and make a transfer to your Gaming wallet. Once you fund your Ladbrokes SLOTS balance, you will automatically see the funds in your balance

Start playing: To start playing just click "play now" on any game, you can browse around by category in the Ladbrokes SLOTS main page. Enjoy!

For more information about how to get started, click here.

Alternatively, you can log in to play directly from our website by clicking any individual game icon. 

I ALREADY HAVE A LADBROKES ACCOUNT. DO I HAVE TO OPEN A NEW ACCOUNT?

No need, you can use your current username and password to log in to the NEW Slots tab.

IF I OPEN AN ACCOUNT THROUGH THE LADBROKES SLOTS, CAN I ALSO PLAY GAMES OR PLACE BETS IN THE OTHER LADBROKES PRODUCTS ?

You are certainly welcome to use your Ladbrokes Slots account to play at any of our Ladbrokes products found here – . Always ensure you transfer funds to the wallet applicable to the product you wish to play. 

I HAD FORGOTTEN MY CUSTOMER ID/PASSWORD

Please click on this link in order to retrieve your Password or Customer ID.

IS ANYONE ALLOWED TO PLAY ONLINE AT LADBROKES SLOTS?

By opening an account with us and/or by using the Website, you must be at least 18 years of age and above the legal age for gambling in the jurisdiction in which you are a resident.

HOW DO I TRANSFER FUNDS TO PLAY IN LADBROKES SLOTS?

New player:

If you are newly registered, follow these simple steps: - Not registered yet?

 

  • Log in to your account.
  • Once the screen has refreshed click on "Banking" at the top right hand side.
  • The box will refresh and options will appear at the top.
  • Select "Deposit".
  • Enter the requested details; make sure you choose Slots in the dropdown.
  • Click on "Deposit".

Your account will then be credited with the funds, ready for you to use on your account.

 

Existing Player:

To deposit funds into your Ladbrokes account, please follow these instructions:

 

  • Log in to your account.
  • Once the screen has refreshed click on "Banking" at the top right hand side.
  • The box will refresh and options will appear at the top.
  • Select "Deposit".
  • Enter the requested details.
  • Click on "Deposit".

Your account will then be credited with the funds, ready for you to use on your account.

 

IS IT SECURE TO USE MY CREDIT CARD AT LADBROKES SLOTS?

We employ security measures to protect your Information from access by unauthorized persons and to prevent unlawful processing, accidental loss, destruction and damage. Protection of your Information, including your registration details and any debit or credit card information you provide to us, is a priority for us. Data on our secure pages is encrypted using Secure Sockets Layer ("SSL") technology.

Our security certificate is issued by Thawte and we use SSL 128 bit key encryption.

HOW CAN I WITHDRAW MY WINNINGS?

To withdraw money from your account, go into the Cashier and select Withdraw. You can then choose the method that suits you best.

Follow this link to see all deposit and withdrawal options

WHAT IS A "PENDING WITHDRAWAL"?

When you request a withdrawal, it is processed by Ladbrokes Slots and then credited to your bank/e-wallet account. Whilst the withdrawal is being processed by us, it is in a held status.

As long as the withdrawal is in a held status you will be able to request for it to be cancelled. You can check if your withdrawal is held via the Statement section on 'My Account'.

Withdrawals are generally held for 3-6 Business days between Mondays – Fridays.

CAN I WITHDRAW MY BONUS BALANCE?

As a general rule the bonus balance, unlike the real balance, carries wagering requirements that must be fulfilled. These requirements will be detailed in every promotional offer.

Once the requirements are fulfilled all winnings accrued from this bonus will be transferred automatically into your real balance and will become available to withdraw. However, the bonus sum itself will be removed at such time.

IS IT POSSIBLE TO VIEW MY TRANSACTION HISTORY?

To view any of your history and progress, please login and click on "My Account" on the top right of your page; click on the "History" tab where you will see transfers in and out of your Ladbrokes Slots wallet.  For full game history, please select "Slots Account" from the Ladbrokes Casino site header. 

DO ALL BONUSES HAVE TURNOVER REQUIREMENTS?

In every promotion we will make the requirements very clear. Most bonuses will carry such requirements, though some promotions may not have turnover requirement, such as cash back offers, free spins and cash prizes.

Please refer to the specific terms of use and conditions of every promotional material you receive or read on the site in order to remove any doubt.

CAN I CHANGE MY MIND AFTER I'VE PLACED A BET?

If you have placed a bet on our table games ie Roulette, Baccarat, Craps and Blackjack, you need to double click on that specific game and bet will be removed as long as the game has not started.

If you wish to remove unspent coins when playing Video Poker or one of our Slots, just click on the "Cash-out" button and monies will be credited back to your account.

HOW DO I KNOW THE GAMES ARE FAIR?

Ladbrokes Casino guarantees fair play at all times, assuring you the operation of our games involves no human interference through the use of a certified and audited Random Number Generator (RNG).

More info can be found by clicking here

WHAT HAPPENS IF I GET DISCONNECTED WHILST PLAYING LADBROKES GAMES?

You can be assured that if you are disconnected for whatever reason whilst playing any game in Ladbrokes Slots, one of two things will happen:

If you have not completed your hand when disconnection occurs, when you re-connect, the game will continue from where you left off.

If you have completed your hand and the bank is playing its hand at the time of disconnection, the game will continue and the outcome will be seen when you reconnect.

You can test this for yourself (as we have) by disconnecting yourself half way through your game and re-connecting again. We did this several times getting both winning and losing hands.

The Slots systems are set up to react instantaneously with the games played, i.e. the final result is known by the computer the moment the 'play' button is clicked. The seconds or minutes that the games take to 'run' are purely cosmetic for the enjoyment of the user.

I NEED FURTHER ASSISTANCE, WHERE SHOULD I GO?

You can contact our Friendly Customer Service which is available around the clock.

Follow this link to get all the info you need.